Send returns
Would you like to return your order? Then simply affix the returns label from your online store to the space provided on the lid. If necessary, use the enclosed sealing sticker to seal the sealing flap. Then send your return back as usual via the parcel service provider of your online store.
Frequently asked questions
The concept of using reusable packaging is new in the shipping of goods. And because it is so new, questions may arise. You can find answers to your questions here. Is your question not listed? No problem. Just send us an e-mail to rhinopaq We'll get back to you as soon as possible!
Our packaging likes to be on the move. The faster you return the packaging, the faster it can do what we developed it for: To ship goods safely and in a climate-friendly way. It is best to take the packaging folded into a letter with you when you go out and know that you will pass a post box.
For a smooth return process, it is helpful if you remove the original parcel shipping label from the packaging. Our newer packaging has extra areas from which the labels can be removed very easily.
If you have an older package without this area in your hands, you can simply make the address data and barcode unrecognizable with a pen. This is also sufficient to avoid any confusion in the return shipment. Thank you for your support!
No, the Velcro fastener on the flap is perfectly adequate. Additional adhesive tape not only extends our processing time, it also produces unnecessary packaging waste, which we want to avoid together.
Our concept of reusable packaging in online retail depends on your support. If you like the packaging so much that you would also like to use it for private shipments, you are welcome to buy it from us. Simply enter the packaging number above and view the shipment history. Then click on the PayPal button. You can send the packaging to rhinopaq for disposal. All packaging is fully recycled at the end of its life and gives new packaging a new lease of life.
The number of usage cycles and the resulting CO2 savings are displayed in the digital shipment history. Simply scan the QR code on the instruction sticker, enter the packaging ID and see how much CO2 has already been saved by using the rhinopaqs . You are also welcome to take a look at our white paper. There we provide a transparent explanation of how the savings are achieved.
In this case, the rhinopaq cannot be assigned by Deutsche Post, which would probably mean the end for the returnable shipping cycle. You would help us a lot if you could send us a short e-mail to rhinopaq. We will then send you an Internet stamp - if you have a printer by e-mail or alternatively by post. All you then have to do is stick the stamp in the top right-hand corner and drop the rhinopaq in the nearest post box. We thank you!
Even the best packaging deserves to be turned into new packaging at some point. All packaging is cleaned and inspected by us, sorted out if it is defective and sent for recycling. All you have to do is fold the packaging into a letter and drop it in the nearest post box.
This is very annoying. As usual, contact your online store to clarify the next steps. We recommend that you take photos of the goods and the packaging in any case.