1. Data Controller

The controller within the meaning of the General Data Protection Regulation is:

rhinopaq
GmbH Schornstr. 5 45128 Essen Email: hello@ .com Phone: +49 (0) 156 7844 0389

rhinopaq

For security reasons and to protect the transmission of personal data and other confidential information, this website uses SSL or TLS encryption.

2. Hosting and Server Log Files

Our website is hosted by a server provider in Germany—Strato AG, Otto-Ostrowski-Straße 7, 10249 Berlin. Each time you access the site, information such as your IP address, browser type, operating system, and the date and time is automatically stored in server log files. The legal basis for this is our legitimate interest in the secure and error-free operation of our website, in accordance with Article 6(1)(f) of the GDPR.

Strato deletes the log files containing information about visitors to our website after a maximum of 7 days. We have entered into a data processing agreement with Strato AG in accordance with Article 28 of the GDPR.

3. Cookies

Cookies are small text files that are stored on your device. Section 25 of the TDDDG applies to the storage of information on your device and access to it; the provisions of the GDPR apply to the subsequent processing of personal data.

Before you make your selection, we set only technically necessary cookies that are required to deliver the correct language version. Once you make a selection, we store this choice in additional technically necessary cookies. Storing these cookies is permitted without consent under Section 25(2)(2) of the TDDDG because it is absolutely necessary to implement and document your selection; we base the associated processing on Article 6(1)(c) of the GDPR in conjunction with our obligation to provide evidence under Article 7(1) of the GDPR.

We set all other cookies—in particular those used for HubSpot analytics (see Section 8)—only after obtaining your consent in accordance with § 25(1) of the TDDDG in conjunction with Art. 6(1)(a) of the GDPR. Without your consent, the corresponding scripts will not be loaded.

You can adjust your settings at any time by clicking the "Cookie Settings" link at the bottom of our website.

4. Consent Management

We use the Complianz consent management tool to manage your cookie consent settings. It runs on our own server; your consent data is not shared with third parties.

Your decision is stored exclusively in cookies on your device (see Section 5). The information recorded includes the categories you selected and the version of the Cookie Policy to which you have consented. Your IP address is not stored, nor is your consent logged on the server.

The legal basis is Article 6(1)(c) of the GDPR in conjunction with our obligation to provide evidence under Article 7(1) of the GDPR. The data will be retained for 365 days; after that, you will be asked to provide your consent again.

Scripts that require your consent (see Section 8) will not be loaded without your consent.

You can change or revoke your consent at any time via the “Cookie Settings” link in the footer of our website, effective for the future.

5. Cookie Overview

You can find a complete and continuously updated overview of all cookies used on this website—including the provider, purpose, storage duration, and category—in our Cookie Policy.

Before you make your selection, we set only technically necessary cookies that are required to deliver the correct language version. Only after you make a selection in the cookie banner do we store that selection in additional technically necessary cookies (see Section 4). All other cookies—in particular those used for HubSpot analytics (see Section 8)—are set only after you have given your consent.

6. Contact Information

If you contact us via email or the contact form, we will store your information to process your inquiry and in case of follow-up questions. We will not share this data without your consent. The processing is based on Article 6(1)(b) of the GDPR (precontractual or contractual measures).

The contact form on our website is technically provided by HubSpot (see Section 7). The data you enter is transmitted to HubSpot and stored there in our CRM system.

7. HubSpot CRM

We use the CRM system provided by HubSpot Ireland Limited, 1 Sir John Rogerson’s Quay, Dublin 2, Ireland, to manage our customer relationships, conduct marketing activities, and send our newsletter. Data processing takes place primarily in data centers within the EU; any transfers to the U.S. are governed by the EU-U.S. Data Privacy Framework and standard contractual clauses. Processing is based on your consent or our legitimate interest in providing efficient customer service (Art. 6(1)(a) or (f) of the GDPR).

To subscribe to the newsletter, we collect your email address and, if applicable, your name. Subscription is handled via the double opt-in process; you will receive a confirmation email after subscribing. You can revoke your consent to receive the newsletter at any time, effective for the future, for example, by clicking the unsubscribe link in each newsletter email.

For more information about HubSpot's privacy policy, visit: https://legal.hubspot.com/de/privacy-policy

8. HubSpot Analytics and Tracking

The HubSpot integration we use sets cookies that are used to analyze your usage behavior across pages on our website (including hubspotutk, __hstc, __hssc, and __hssrc). In particular, the following information is collected: pages visited, time spent on the site, referrer, and your IP address.

This processing is carried out exclusively on the basis of your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG. Without your consent, the corresponding scripts will not be loaded. You may revoke your consent at any time with future effect by clicking the “Cookie Settings” link in the footer.

The provider is HubSpot Ireland Limited, 1 Sir John Rogerson’s Quay, Dublin 2, Ireland. A transfer of data to HubSpot, Inc. in the United States cannot be ruled out; this transfer is safeguarded by the EU Standard Contractual Clauses.

9. Videos

Video files embedded on this website are delivered exclusively from our own web server. We do not integrate any third-party video services such as YouTube or Vimeo; therefore, no connection to their servers is established when the videos are played.

10. Schriftarten

This website uses local copies of fonts, which are served from our own server, to ensure consistent font display. No connection is made to Google's servers.

11. Übersetzungsdienst (Weglot)

To provide a multilingual version of our website, we use the Weglot service provided by Weglot SAS, 14 Rue Rollin, 75005 Paris, France. Weglot processes the content of our website on its own servers to provide automatic translations. In doing so, it sets cookies that are technically necessary and logs page views.

Based on current information, there are no plans to transfer personal data to third countries outside the EU. The processing is based on our legitimate interest in making our services generally accessible in multiple languages, in accordance with Article 6(1)(f) of the GDPR.

For more information about Weglot's privacy policy, visit: https://www.weglot.com/privacy

12. rhinopaq-Shopintegrationen (Shopify & WooCommerce)

rhinopaq-shop integrations do not send any personal data from the user’s site to us. If the smart rhinopaq feature is enabled, only the dimensions and weight of all products in the shopping cart are sent to our service or our servers. This data is used to offer the option of using one of our reusable packaging solutions during the checkout process. If our service confirms that this option is available, positive feedback is sent back to the online store. “ rhinopaq ” is then suggested as a shipping method, and a pop-up appears asking the user whether they would like to use reusable packaging or stick with a single-use solution. No personal data is transmitted, nor is any information about the products beyond their weight and dimensions. We store the collected data to assess the quality of our calculations over the long term and to optimize the service.

13. Ihre Betroffenenrechte

You have the right to receive, free of charge, information about your stored data (Art. 15 GDPR), as well as the right to rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), and data portability (Art. 20). If the processing is based on consent, you may withdraw your consent at any time. You also have the right to object to processing based on legitimate interests (Art. 21) and the right to lodge a complaint with a supervisory authority.

To exercise your rights, simply send an email to hello@rhinopaq.com.

14. Speicherdauer

Personal data is deleted as soon as the purpose for which it was stored no longer applies or statutory retention periods (e.g., under commercial or tax law) have expired. If a specific retention period cannot be determined in advance, we will specify the criteria used to determine the duration. Specifically:

• Server log files: up to 7 days (see Section 2)
• Contact Inquiries: until your inquiry has been fully processed and, beyond that, for as long as follow-up questions are expected or a business relationship develops as a result of the inquiry
• CRM, prospect, and customer data: for the duration of the business relationship and beyond, as long as claims arising from this relationship can be asserted or we continue to serve you within the framework of existing business contacts
• Newsletter data: until you revoke your consent; we also retain proof of your subscription to fulfill our accountability obligations
• Consent decision: Stored in a cookie on your device for 365 days; no server-side logging takes place (see Section 4)
• Invoices and accounting documents: 8 years (Section 147(3) of the German Fiscal Code (AO), Section 14b of the German Value-Added Tax Act (UStG)); books and annual financial statements: 10 years

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Stand: 04.09.2026