1. RESPONSIBLE AUTHORITY

The controller within the meaning of the General Data Protection Regulation is:

rhinopaq GmbH
Schornstr. 5
45128 Essen
Email: hello@rhinopaq.com
Phone: +49 (0) 156 7844 0389

This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content.

2. HOSTING AND SERVER LOG FILES

Our website is hosted by a server provider in Germany – Strato AG, Otto-Ostrowski-Straße 7, 10249 Berlin. Each time you access the website, information such as your IP address, browser type, operating system, and date and time are automatically stored in server log files. The legal basis for this is our legitimate interest in the secure and error-free operation of our website in accordance with Art. 6 (1) (f) GDPR.

3. COOKIES

We use cookies to ensure the functionality of our website and to improve the user experience. Technically necessary cookies are set on the basis of Art. 6 (1) lit. f GDPR. For analysis or marketing cookies, we obtain your express consent in advance via our consent management tool (Art. 6 (1) lit. a GDPR). You can adjust your settings at any time via the "Cookie settings" link in the footer.

4. CONTACT INFORMATION

If you contact us by email or contact form, we will store your details for the purpose of processing your enquiry and in case of follow-up questions. We will not pass on this data without your consent. Processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR (pre-contractual or contractual measures).

5. HUBSPOT CRM

We use the CRM system provided by HubSpot Ireland Limited, 1 Sir John Rogerson’s Quay, Dublin 2, Ireland, to manage our customer relationships, conduct marketing activities, and send out our newsletter. Data processing takes place primarily in data centers within the EU; for any transfers to the U.S., the EU-U.S. Data Privacy Framework and standard contractual clauses apply. Processing is based on your consent or our legitimate interest in providing efficient customer service (Art. 6(1)(a) or (f) GDPR).

To subscribe to our newsletter, we collect your email address and, if applicable, your name. Subscription is handled via a double opt-in process; you will receive a confirmation email after signing up. You can revoke your consent to receive the newsletter at any time with future effect, for example, by clicking the unsubscribe link in each newsletter email.

For more information about HubSpot's privacy policy, visit: https://legal.hubspot.com/de/privacy-policy

6. VIDEOS

Videos embedded on this website are hosted exclusively on our own web server (Strato AG, Germany). No connection is made to third-party servers; no personal data is transmitted to external services.

7. WEGLOT (TRANSLATION SERVICE)

To provide multilingual versions of our website, we use the Weglot service provided by Weglot SAS, 14 Rue Rollin, 75005 Paris, France. Weglot processes the content of our website on its own servers to provide automatic translations. In doing so, it sets cookies that are technically necessary and logs page views.

Based on current information, we do not plan to transfer personal data to third countries outside the EU. The processing is based on our legitimate interest in providing our services in an accessible, multilingual manner, in accordance with Article 6(1)(f) of the GDPR.

For more information about Weglot's privacy policy, please visit: https://www.weglot.com/privacy

8. Shopify & WooCommerce Integrations

The rhinopaq do not send any personal data from the user's site to us. If the smart rhinopaq is activated, only the dimensions and weight of all products in the shopping cart are sent to our service or our servers. The data is used to offer the possible use of one of our reusable packaging options during the checkout process. If our service confirms the possibility, positive feedback is sent back to the online shop. rhinopaq then suggested as a shipping method and a pop-up is created, asking the user whether they would like to use reusable packaging or stick with a single-use solution. No personal data is sent, nor is any information about the products beyond their weight and dimensions. We store the recorded data in order to determine the quality of our calculations in the long term and to optimize the service.

9. YOUR RIGHTS AS A DATA SUBJECT

You have the right to obtain information about your stored data free of charge (Art. 15 GDPR) as well as the right to rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), and data portability (Art. 20). If the processing is based on consent, you can revoke this at any time. You also have the right to object to processing based on legitimate interests (Art. 21) and the right to lodge a complaint with a supervisory authority.

10. RETENTION PERIOD

Personal data will be deleted as soon as the purpose for which it was stored no longer applies or statutory retention periods (e.g., under commercial or tax law) have expired.