Return reusable collection bag

Is your collection bag full? Great! Then send it back to us now. This way, the reusable packaging can be prepared for its next use. You can request your next collection bag from your rhinopaq.

Step 1 Stack rhinopaqs collection bag

Step 1

Stack rhinopaqs a collection bag

Step 2 Close the lid of the collection bag

Step 2

Close the lid of the collection bag

Step 3 Put the push handles in the bag

Step 3

Put the push handles in the bag

Step 4 Drop off the collection bag at DHL postage-free

Step 4

Drop off collection bag at DHL postage-free

Step 1 Stack rhinopaqs collection bag

Step 1

Stack rhinopaqs a collection bag

Step 3 Put the push handles in the bag

Step 3

Put the push handles in the bag

Step 2 Close the lid of the collection bag

Step 2

Close the lid of the collection bag

Step 4 Drop off the collection bag at DHL postage-free

Step 4

Drop off collection bag at DHL postage-free

Frequently asked questions

The concept of using reusable packaging is new in the shipping industry. And because it is so new, questions may arise. Here you will find answers to your questions. Is your question not listed? No problem. Just send us an email atrhinopaq. We will get back to you as soon as possible!

The bag is full and I don't have a replacement yet. What should I do?

Have you ordered a new bag from your rhinopaq? If not, please do so as soon as possible. If you have, it will surely arrive soon. Until then, you can collect the rhinopaq. Alternatively, you can rhinopaqs return our rhinopaqs via your mailbox.

The carrying case is damaged. What should I do?

That's annoying, of course, but these things happen. Just contact your rhinopaq. They will provide you with a replacement as soon as possible. Until you receive your replacement bag, you are rhinopaqs to return our rhinopaqs via the mailbox.

Do I have to pay postage for the package?

No, we have already taken care of that for you. A return label is already included in the transparent bag. If this is not the case, please contact us. We will then send you a return label immediately.